Terms and Conditions

1. Acceptance of Terms

By accessing or using the GrowPulse website, or by entering into a service agreement with GrowPulse, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions and our Privacy Policy.

If you are entering into these terms on behalf of a company or other legal entity, you confirm that you have the authority to bind that entity to these terms.

2. Our Services

GrowPulse provides digital marketing services including but not limited to search engine optimisation (SEO), pay-per-click advertising, social media marketing, content marketing, website design and conversion rate optimisation, marketing analytics, and AI-powered marketing services.

The specific scope, deliverables, timelines, and fees for services are defined in a separate written service agreement or proposal issued to each client. These Terms and Conditions apply alongside and in conjunction with that agreement. In the event of a conflict, the specific service agreement takes precedence.

3. Client Obligations

To enable us to deliver our services effectively, clients agree to:

• Provide accurate, complete, and up-to-date information about their business, products, services, and target audience when requested
• Grant GrowPulse the necessary access to accounts, platforms, and tools required to deliver the agreed services (such as website admin access, Google Analytics, Google Ads, Meta Business Manager, etc.)
• Review and provide feedback on deliverables within the agreed timelines — delayed approvals may affect project timelines and results
• Ensure that all materials, content, and information provided to GrowPulse do not infringe any third-party intellectual property rights and comply with applicable laws
• Pay invoices by the due dates specified in the service agreement

4. Payment Terms

Payment terms are specified in the individual service agreement. General terms that apply unless otherwise agreed:

• Monthly retainer fees are invoiced at the beginning of each month and payable within 7 days of invoice
• Project-based fees are subject to the payment schedule in the project proposal
• Setup fees (where applicable) are payable before work commences
• Late payments may incur interest at 2% per month on the outstanding amount
• GrowPulse reserves the right to pause services if invoices remain unpaid beyond 14 days of the due date, without liability for any resulting impact on campaigns or rankings
• All fees are exclusive of applicable taxes. GST (Goods and Services Tax) will be applied to invoices as required under Indian law

5. Intellectual Property

Work product: Upon receipt of full payment, the client owns all original creative materials (copy, designs, ad creatives) produced by GrowPulse specifically for that client under a paid engagement.

Our proprietary materials: GrowPulse retains ownership of all proprietary tools, processes, methodologies, templates, and frameworks used in delivering services. These are not transferred to the client.

Third-party materials: Some deliverables may incorporate stock images, licensed fonts, or third-party software. Licensing terms for these materials are governed by the original licence holders, and the client is responsible for compliance with those terms after delivery.

Portfolio rights: GrowPulse reserves the right to reference the client relationship and describe the nature of services provided in portfolio materials, case studies, and promotional content, unless the client specifically requests confidentiality in writing.

6. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the engagement, including but not limited to business strategies, financial data, customer information, and technical specifications. This obligation continues for two years after the end of the engagement.

Confidentiality does not apply to information that is or becomes publicly available through no fault of the receiving party, or that must be disclosed by law.

7. No Guarantee of Results

Digital marketing results depend on a large number of factors outside GrowPulse's control, including search engine algorithm changes, market conditions, competitor activity, website technical health, and client-side factors such as product pricing and customer service quality.

GrowPulse makes no guarantee of specific search rankings, advertising performance, lead volume, revenue, or any other measurable outcome. We commit to applying industry best practices, continuous optimisation, and transparent reporting — but we cannot guarantee specific results.

Any projections or estimates provided during the sales process are based on reasonable assumptions and past experience — they are illustrative, not contractual commitments.

8. Limitation of Liability

To the maximum extent permitted by applicable law:

• GrowPulse's total liability to a client for any claims arising from the services shall not exceed the total fees paid by the client in the three months preceding the claim
• GrowPulse is not liable for any indirect, incidental, special, or consequential damages, including lost profits, lost revenue, or loss of data
• GrowPulse is not liable for actions or omissions of third-party platforms (Google, Meta, etc.), including changes to their advertising policies, algorithm updates, or account suspensions
• GrowPulse is not liable for delays or failure to perform caused by circumstances beyond our reasonable control

9. Termination

Either party may terminate the service agreement by providing written notice as specified in the agreement (typically 30 days for monthly retainers).

GrowPulse may terminate services immediately and without notice if the client: fails to pay invoices after 30 days overdue, provides false or misleading information, requests work that is illegal or violates third-party rights, or materially breaches these terms.

Upon termination, the client is responsible for fees for all services delivered up to the termination date. GrowPulse will provide a handover of any client-owned assets, accounts, and data within a reasonable timeframe.

10. Website Use

You may use this website for lawful purposes only. You agree not to:

• Use the website in any way that violates applicable laws or regulations
• Attempt to gain unauthorised access to any part of the website or its related systems
• Transmit any unsolicited or unauthorised advertising or promotional material
• Reproduce, duplicate, or copy content from this website without permission

We reserve the right to restrict or terminate your access to the website if you breach these terms.

11. Governing Law

These Terms and Conditions are governed by the laws of India. Any disputes arising from or in connection with these terms or our services shall be subject to the exclusive jurisdiction of the courts of Sector 13, Gurugram.

12. Changes to These Terms

We may update these Terms and Conditions from time to time. We will update the "Last updated" date at the top of this page when we do so. For existing clients, material changes will be communicated directly. Continued use of our services after changes constitutes acceptance of the updated terms.

13. Contact Us

For questions about these Terms and Conditions, please contact us: